Privacy Policy

Introduction
Welcome to the StopScam mobile application (the “Application”), which is provided by StopScam LLC (“Company,” “we,” “us,” or “our”) as a Freemium service, intended for use “AS IS.” This Privacy Policy (“Policy”) describes how we collect, use, process, store, disclose, and safeguard your personal information when you download or use the Application and any related features, services, tools, or resources (collectively, the “Services”). By accessing or using our Services, you acknowledge that you have read and understood this Policy. If you do not agree with the terms, please do not use the Services.

Developer and Service Provider: The Application is developed, maintained, and operated by StopScam LLC (“Service Provider”). You can learn more about us at stopscam.ai. Our contact details can be found in Section 12.

Information We Collect
2.1 Information You Provide Directly

User Content: We collect and analyze the materials you submit for scam detection purposes, such as images of letters, envelopes, screenshots, PDF documents, and textual content (including copy-pasted text or URLs). These materials (“Content”) may contain personal information such as names, email addresses, phone numbers, financial details, or other sensitive data.
Feedback and Support Requests: If you contact us for support, feedback, or inquiries, we may collect your name, email address, phone number, and the content of your communications.

2.2 Information Collected Automatically

Device and Usage Data: We may automatically collect information about your device and how you interact with our Services. This can include device type, operating system version, language settings, mobile network information, installation ID (device ID), and usage statistics (e.g., frequency of use, features accessed, pages visited within the Application, time spent on those pages).
Internet Protocol (IP) Address: While we do not store your IP address, we may use it transiently to determine your approximate location to help tailor scam detection and improve analysis performance.
Location Data: The Application may collect your device’s location. This helps us provide features such as personalized content, relevant recommendations, and location-based services. Aggregated and anonymized location data may be used to analyze user behavior, identify trends, and improve our Services. We may also share anonymized location data with third-party services that assist us in enhancing the Application.

2.3 Third-Party Data

Publicly Available Scam Data: We may incorporate publicly available information on known scam-related email addresses, phone numbers, or URLs to enhance the accuracy of our scam detection services.

How We Use Your Information
3.1 Provision and Improvement of Services

Scam Analysis: We analyze uploaded Content using Optical Character Recognition (OCR) and AI models (including GPT-based APIs) to assess the likelihood of fraud or scam. We then provide a scam risk rating, category of potential fraud, recommendations, and suggested actions.
Feature Enhancement: Data (with personal elements removed, where possible) may be used to refine our AI models, improve detection accuracy, optimize user experience, and develop new functionalities.
Geolocation Services: Your location data helps us deliver tailored content and location-based features.

3.2 Compliance and Legal Obligations

Legal Requirements: We may process your information to comply with applicable laws, regulations, legal processes, or governmental requests.

3.3 Legitimate Interests

Data Security and Integrity: We may process your information to maintain the security, integrity, and stability of the Services, prevent misuse or unauthorized access, and enforce our Terms of Use.
Communication: We may use your provided email address or phone number to contact you with important information, required notices, and marketing promotions (where permitted by law).

Data Retention and Deletion
4.1 Retention Periods

Uploaded Materials: Screenshots, images, PDF documents, and other Content are retained for up to 30 days to allow users to review their analysis history and to improve detection accuracy.
Extracted Text (Anonymized): Text extracted from materials, with personally identifiable information removed, may be retained for up to 1 year to enhance and train our models.
Device Data and Usage Records: Device and usage information may be stored for up to 36 months to track trends, ensure compatibility, and improve user experience.
Extended Retention: Certain scam-related metadata (e.g., flagged phone numbers, URLs) may be retained for up to 5 years to improve threat detection and long-term risk assessment.

4.2 Deletion of Data

Automatic Deletion: At the end of each retention period, corresponding data will be automatically and irreversibly deleted.
User-Initiated Requests: You may request early deletion of your personal information by contacting us (see Section 12). Please note that deleting certain data may limit the functionality of the Services.

Data Sharing and Disclosure
5.1 Service Providers

Processing Partners: We may share Content with reputable third-party providers (e.g., OpenAI’s ChatGPT API) for OCR, analysis, and AI-based scam detection. These partners act as data processors and are contractually obligated to handle your data in accordance with this Policy and applicable laws.
Infrastructure and Storage: Third-party cloud storage and hosting providers may have access to data solely to perform tasks on our behalf. They are prohibited from using your information for any other purpose.

5.2 Third-Party Tools and SDKs
To improve our Services and offerings, the Application integrates with third parties that may collect and process certain user information. Below are some of the external services we use, each of which has its own privacy policy:

Google Play Services
Google Analytics for Firebase
Firebase Crashlytics
Apphud
App Store services

We may periodically transmit anonymized or aggregated data (including location data) to these services to help us analyze user behavior, identify trends, and optimize the Application’s performance.

5.3 Legal Compliance and Protection

Compliance with Law: We may disclose data if required to do so by law, subpoena, or legal process, or if we believe in good faith that such action is necessary to comply with legal obligations or protect the rights and safety of our users, our Company, or the public.

5.4 Business Transfers

Corporate Transactions: In the event of a merger, acquisition, asset sale, or other business transaction, your data may be transferred. We will provide notice before your personal information becomes subject to a different privacy policy.

5.5 No Sale of Personal Information

No Sale: We do not sell or rent personal information to third parties for commercial gain.

Data Security
We employ industry-standard measures to protect your information:

Encryption: Data is transmitted over secure channels (e.g., TLS/SSL).
Access Controls: Access to personal information is limited to authorized personnel under strict confidentiality obligations.
Regular Assessments: We periodically review and update our security practices to address emerging threats.

While we strive to ensure the highest level of data security, no method of electronic storage or transmission is fully secure.

Your Rights and Choices
7.1 Access, Correction, and Deletion

Access: You may request a copy of the personal information we hold about you.
Correction: You may request correction of inaccurate information.
Deletion: You may request deletion of your personal information before the standard retention period, subject to legal exceptions.

7.2 Withdrawal of Consent

Consent Withdrawal: If you have provided consent for certain processing, you can withdraw it at any time. Please note that withdrawing consent may affect your use of certain features.

7.3 Opt-Out Rights (Uninstalling)

Stopping Data Collection: You can stop all collection of information by the Application at any time by uninstalling it. You may use the standard uninstall processes available on your mobile device or via the application marketplace.

7.4 Non-Discrimination

Equal Treatment: We will not discriminate against you for exercising any privacy rights.

Children’s Privacy

Age Restriction: Our Services are intended for users aged 18 or older and do not knowingly solicit data from or market to children under the age of 13.
No Underage Use: If we learn that we have inadvertently collected personal information from a child under 13, we will promptly delete it. If you are a parent or guardian and you become aware that your child has provided personal information, please contact us so we can take appropriate action.

International Data Transfers

U.S. Servers: Your data may be transferred to, stored, or processed in the United States. By using our Services, you consent to such transfers.
Safeguards: We take steps to ensure that personal information is protected in accordance with this Policy and applicable law, including the use of standard contractual clauses where appropriate.

External Links and Third-Party Services
Our Services may contain links to third-party websites or resources. We do not control and are not responsible for these external sites or their privacy practices. Please review their respective policies before providing personal information.

Changes to This Policy

Updates: We may update this Policy from time to time for any reason. If changes are material, we will provide notice within the App or via email at least 30 days before they become effective.
Continued Use: By continuing to use our Services after updates take effect, you agree to the revised Policy.
Consult Regularly: You are advised to review this Privacy Policy regularly for any changes. Your continued use is deemed approval of any modifications.

Contact Information
If you have questions, concerns, or requests related to this Policy or our data practices, please contact us:

Support: support@stopscam.ai
Privacy Inquiries: privacy@stopscam.ai

Mailing Address:
StopScam LLC
254 Chapman Rd, Ste 208 #20663
Newark, Delaware 19702, USA

Visit our website at stopscam.ai for more information.

Disclaimer of Warranties and Limitation of Liability

As-Is Basis: The Services (including the Application) are provided “as is” without warranties of any kind, either express or implied.
No Liability: Under no circumstances shall we be liable for any indirect, incidental, special, or consequential damages arising from your use of the Services.

Governing Law and Dispute Resolution

Applicable Law: This Policy and any related disputes are governed by the laws of the State of Delaware, USA.
Arbitration: Any dispute shall be resolved through final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Both parties waive the right to bring or participate in class action litigation or class-wide arbitration.

Do Not Track Signals
We do not respond to Do Not Track (DNT) signals. We do not track users over time or across third-party websites.

California Privacy Rights (CCPA)
If you are a California resident, you may have the following rights:

Right to Know and Delete: Access or request deletion of personal data collected about you.
No Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, please contact us at privacy@stopscam.ai.

GDPR Compliance (If Applicable)
If you are located in the EEA, you may have GDPR rights such as the right to access, correct, delete, restrict processing, data portability, and object to processing. Contact us at privacy@stopscam.ai to exercise these rights.

Data Protection Officer
For data protection inquiries, please email privacy@stopscam.ai.

Acknowledgment
By using our Services (including the Application), you confirm that you have read, understood, and agree to this Privacy Policy. If you do not agree, please refrain from using the Application or related Services.

Thank you for choosing StopScam.
Your trust is important to us, and we are committed to protecting your privacy.