Preguntas Frecuentes
Sobre Tech Support Scam
1 How do tech support scams work?
Scammers contact victims through pop-up warnings, phone calls, or emails claiming their computer has a virus. They request remote access to "fix" the problem, then either steal data, install malware, or charge hundreds of dollars for fake services.
2 Will Microsoft or Apple ever call me about computer problems?
No. Microsoft, Apple, and other tech companies do not make unsolicited calls about computer problems. Any such call is a scam. If you have concerns, contact the company directly using the official number from their website.
3 What if I already gave a scammer remote access?
Immediately disconnect from the internet, run a full antivirus scan, change all passwords from a different device, check for unauthorized software installations, monitor financial accounts, and consider having a professional examine your computer.
4 How do I remove fake virus pop-ups?
Do not call any number shown. Force-close your browser using Task Manager (Ctrl+Alt+Delete on Windows) or Force Quit (Command+Option+Escape on Mac). Clear your browser cache and cookies. Run a legitimate antivirus scan.
5 Can tech support scammers actually damage my computer?
Yes. With remote access, they can install malware, ransomware, keyloggers, steal files and passwords, and cause system damage. Even without remote access, clicking links in fake warnings can download malware.