Perguntas Frequentes
Sobre Banking Scam
1 How do bank scams typically work?
Bank scammers use phishing emails/texts pretending to be your bank, fake phone calls about "suspicious activity," spoofed websites that mimic real banking sites, and malware that captures login credentials. Their goal is to access your accounts directly or trick you into transferring money.
2 Will my bank ever ask for my password?
No. Legitimate banks never ask for your full password, PIN, or security codes via email, phone, or text. If someone claiming to be from your bank asks for this information, it's a scam. Hang up and call your bank directly using the number on your card.
3 What should I do if I sent money to a scammer?
Contact your bank immediately - some transfers can be reversed if reported quickly. File a police report, report to the FTC, and document all communications. For wire transfers, contact the receiving bank as well. Time is critical.
4 How can I protect my bank accounts?
Enable transaction alerts for all amounts, use strong unique passwords, enable two-factor authentication, only use official banking apps from app stores, avoid public WiFi for banking, regularly review statements, and never click links in unsolicited messages.
5 Is mobile banking safe?
Mobile banking is generally safe when using official apps from your bank downloaded from legitimate app stores. Keep your phone's operating system updated, use biometric authentication when available, and never jailbreak/root your device if you use banking apps.